Ahh, working in the restaurant/retail line is always lame. I work at a coffee place, and the other night a lady came in and asked what the difference between a latte and a cappuccino was. I explained that they’re the same thing, except that cappuccinos have a lot more foam (1/3 foam, 1/3 steamed milk, 1/3 espresso, while a latte is 2/3 steamed milk and 1/3 espresso). So she orders the cappuccino…then wants a refund because it has too much foam. =|

people are just nuts!

I would guess it’s more senility than indecisiveness. At least your character is nice about it.
LoA