It’s not just part of the job, it is the job. Snap out of it! I’m a professional. People expect a professional. People need a professional.

I’ve gotten phone calls almost identical to that one for years and it never affected me before. So what’s so special about this one. Was it the voice – on the verge of cracking? The long pause after saying “Hello”? The absolute silence in the background?

Who knows.

Why can’t I stop thinking about it?

“Good morning, Eternity Services. My name is Eric, how can I help you?”

“Hello…

...

My name is John…and I’m looking to purchase caskets…for one adult and two children.”

Oh God.