The phone rings. I force myself to pull away from the monitor and answer.

“Hello, this is John.â€?

The voice on the other end of the phone drones on, taking forever to get to the actual point. “I’ll be right there,â€? I reply in the most professional and courteous tone I can muster. Hanging up the phone, I mumble to myself knowing that it will be another 5 to 10 minutes before I get to finish the YouTube video I was just watching.

I take the stairwell down to the seventh floor so that I can tell my wife I exercised today. By the time I reach the user’s office, he figured out the secret to tech support. “I just rebooted my PC and everything seems to be working fine now.â€?

“Fantastic. Just let me know if you need anything else or have any more issues,â€? I smile as I turn to walk out of the office. I look at the stairs, pause, and take the elevator back up.

As I get back to my cubicle, I think to myself: “Why did I want to do this job again? Oh yeah, the chicks.â€?