omg how tragic.. these poor people just lost thier daughter. You really feel for these people.

That is one cold hearted operator.
Your transition from the phone conversation to the morgue was a little too quick. Also, I might re-word that to “one arm missing.” Otherwise it almost seems as though her face is missing one arm.

Thanks John!
I fixed the sentence. Also, I’m writing this quickly, so it may be rushed as well, apologies. I’ll work on it :)

Wow, how heartbreaking.
I agree with John, the transition is a little abrupt. It’s hard to smooth out the transition while at the same time not sacrificing character space, but something as silly as adding the symbol
~
in between the sections might help.